Refund Policy
Everything sold here is a digital download, delivered instantly. That shapes this policy: once a file has been delivered it cannot be returned, so sales are generally final. What follows is where we make exceptions, stated plainly so you know before you buy.
When we will refund you
- You were charged twice, or bought the same product twice by mistake.
- You cannot get the file after we have tried to help — a download link that will not work, an email that never arrives, a corrupted file.
- The product is materially different from its description. If we say 28 pages and you receive 12, that is on us, and we will refund you.
When we will not
- You changed your mind after downloading it.
- Your trip was cancelled or postponed, or your dates moved.
- An airline, hotel, visa rule, price or timetable changed — those are outside our control, and the workbook is a planning tool, not a booking.
- You expected something the product page did not claim. The product page lists the contents page by page precisely so this does not happen; read it before buying.
How to ask
Reply to your order email, use the support channel shown on your receipt, or send us the contact form with the order topic selected. Include the email address used at checkout, the order number if you have it, and one line about what went wrong. You do not need to justify yourself at length — if it falls in the first list, it is a yes.
Who processes the refund
Lemon Squeezy is the Merchant of Record for every order, so the refund is issued by them, to the payment method you used, under their processing timelines. Tax handling and receipts are theirs as well.
The free mini planner
Nothing to refund — it is free. If you want the email address you gave removed from our customer records, ask and we will have it deleted.